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archlab 1.0 flowchart
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title "Incident triage"
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description "Who looks at an alert, and when it stops being one person's problem."
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@flowchart
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start fired "Alert fires"
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io read "Read the dashboard" [Grafana]
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decision real "Real customer impact?"
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step silence "Silence and tune the rule"
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desc "A rule that pages twice a week and is wrong twice a week trains people to ignore the pager. Tuning it is the fix, not a faster ack."
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decision known "Known failure mode?"
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group "Response" tint=#f0a8a8
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call runbook "Follow the runbook"
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decision fixed "Recovered?"
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step escalate "Page the on-call lead"
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io postmortem "Write it up" [Notion]
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end closed "Closed"
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fired -> read
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read -> real
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real -> known : "yes"
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real -> silence : "no"
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silence -> closed
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known -> runbook : "yes"
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known -> escalate : "no"
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runbook -> fixed
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fixed -> postmortem : "yes"
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fixed -> escalate : "no"
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escalate -> runbook : "new runbook"
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postmortem -> closed
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